Surveys & Inquiries
Want to know your market’s trends and evolution?
Develop, improve a product, promote a new service, increase your sales, and know your customers and your markets?
What is the purpose of surveys and inquiries?
• Know more about your customers, their expectations, their characteristics;
• Study your clients and market segmentations;
• Identify new markets;
• Check the positioning of your company and your products in relation to the competition;
• Check your reputation and Image;
• Know your customers satisfaction;
• Promote a new service;
• Design, develop, improve a product;
The satisfaction survey of your customers
You desire to know the degree of satisfaction of your customers or your employees.
Probe your customer’s satisfaction to find out how satisfied they are with your company and your products and services.
Furthermore, we will identify the main factors that influence their satisfaction or dissatisfaction. Know the strengths and weaknesses of your relationship with customers to provide improvements solutions.
The satisfaction survey of your employees
Your employees are the engine of your business. It is more important than ever to ensure that they are mobilized and aligned with your goals.
The satisfaction survey of your employees is an exercise that must be well defined and supervised. It must be administered by an external resource to ensure the objectivity and impartiality of the process, so that the analysis of the results collected is unbiased.
Here are some topics that can be the subject of a satisfaction survey aimed at your employees:
• Working conditions;
• Work climate;
• Personnel management;
• Means of recognition;
Telemarketing Performance Will advise you on how to achieve your goals.
References will be provided upon request when requesting a quote.
